Sanya Airport International Entry and Exit Guide

Dear travelers! Hello, in order to make your customs clearance journey smoother and more comfortable, Sanya Airport has crafted an exclusive guide for you.

I. Security check tips

1.Prohibited Items in Checked and Carry-on Luggage

2.Carry-on Luggage Restrictions

Passengers with first-class or business-class tickets may carry two items each; those with economy-class tickets may carry only one item each.

The size of each carry-on must not exceed 20*40*55 centimeters, and the weight of both of these items must not exceed 5 kilograms.

Exceeding the limitations of the specified number of pieces, weight or volume is to be checked in as checked baggage according to the regulations. (The details are subject to the actual requirements of each airline.)

3.Batteries

Power banks and lithium batteries cannot be checked and must meet certain conditions when carried on.

The label must be clear and comprehensive, with a rated energy of no more than 100 Wh.

When the rated energy is between 100Wh and 160Wh, airline approval is required, and each person is limited to two batteries.

4.Liquids

Travel-sized cosmetics are allowed, with a maximum of one item per type, and container capacity not exceeding 100ml. Excess items must be checked.

II. Departure process

III. Arrival process

IV. Services for the public

1. Enquiry service

Service Location.

International Information Counter: International Departure Hall

International Desk: Opposite to the international boarding gate in the control area

Service time: 3 hours before departure of international flights to the end of international departure flight boarding

Service Phone: 0898-9612333

2. Mother and baby rooms

Service Location: Opposite Gate 103 of the International Terminal

Service time: 24 hours

3. Smoking area

Service location: Outside the International Departure Hall, northeast corner of the international parking lot

4. Baggage packing

Service Location: International Departure Hall

Service time: 3 hours before departure - 45 minutes before departure

5. Baggage Enquiry

Service Location：International Arrival Hall next to the baggage claim belt

Service Tel：0898-88289619

6. WiFi use

Usage.

1.Open the setup software with your cell phone or mobile device, click WiFi and connect to the airport free network: airport wifiFree;

2.Enter your cell phone number and get the SMS verification code to get free internet access;

3. When non-mainland cell phone users enable the internet function, please check the corresponding option on the page. Currently, the service supports cell phone numbers from most countries in the world. Please understand if you cannot receive the SMS verification code.

7. Service hotline

Airport Medical Emergency 0898-88289120

Airport Fire 0898-88289119

Airport Customer Service Hotline 0898-9612333

Airport Customs 0898-88285268

Airport Border Control 0898-88333900

Airport Visa Office0898-66896797

8. Financial services

l Bank of China, Industrial and Commercial Bank of China ATMs

Location:International Terminal Building, 1st Floor Lobby

l Hainan Tonghui Currency Exchange

Address:Outside the control area of the arrival hall of the international terminal building

l Tianjin Bohai Tonghui Currency Exchange

Address:Inside the control area of Departure Hall of the International Terminal Building

l Self-service Currency Exchange Machine (Industrial and Commercial Bank of China Limited Sanya Branch)

Address:Outside the control area of the Arrival Hall of the International Terminal Building

Service Time:24 hours

Service Phone: 95588

9. Communication services

Domestic SIM Card Rental

Service Location: One-Stop Service Center for Foreign Travelers

10. Lost and Found

Service Location: T2 Arrival Hall, left side of Gate 8

Service Tel：0898-88289397 0898-88287310

Notes on safekeeping:

The airport can keep the lost articles for 30 days free of charge if the owner calls to confirm the lost articles, and keep them for 30 days free of charge from the date of call confirmation; if they are not claimed within 30 days, they will be handed over to the relevant units for processing.

According to Customs regulations: for passengers' lost Duty Free goods, the staff will hand them over to the Duty Free Shop to keep on behalf of the Customs after picking them up, and the owner can choose two ways to claim them after confirming the lost goods with the Duty Free Shop: temporary storage or postal way. The temporary storage is for the traveler himself to collect the goods with his ID card after leaving the island for the second time, and the postal service is to send the goods to him by courier.

Duty Free Shop Lost & Found Confirmation Phone:

400-1100-100

11. Business services

The International Terminal is currently home to brand name stores, duty free stores, and food and beverage outlets. For additional shopping needs, please proceed to Levels 3-4 of the complex.

V. Warm tips

Flight Search

Information can be found on the Phoenix Airport website at https://www.sanyaairport.com/ or on each airline's website.

Be aware of boarding times

For smooth boarding, it is recommended that you arrive at the airport 3 hours before your international flight and check in as soon as possible.

(i) Customs Sanitary and Quarantine and Baggage Declaration

1. If there are symptoms of infectious diseases such as fever, cough, respiratory difficulties, vomiting, diarrhea, skin rash, unexplained subcutaneous bleeding, etc., or if they have been diagnosed as suffering from infectious diseases, they should take the initiative to make health declaration to the Customs and cooperate with the Customs to do a good job in health quarantine work such as temperature testing, sampling and testing.

2. Passengers entering or leaving the country who are not carrying items that should be declared to the Customs do not need to fill out the “Customs of the People's Republic of China Telegraphic Statement for Inbound and Outbound Passengers' Luggage and Articles” (hereinafter referred to as the “Declaration Form”), and choose the “Undeclared Passage” (also known as the “Green Passage”) for customs clearance. Except for persons exempted from supervision by the Customs and travelers under 18 years of age who are traveling with adults, if an inbound or outbound traveler carries articles that should be declared to the Customs, he/she must fill in the Declaration Form, make a written declaration to the Customs and choose the “Declaration Channel” (also known as the “Red Channel”) for customs clearance. (also known as the “red channel”).

(ii) Border control

1. Chinese citizens (including Hong Kong, Macao and Taiwan) entering or leaving the country shall submit their passports or other travel documents and other exit/entry documents to the entry/exit border control authorities, perform the prescribed formalities, and enter or leave the country only after being permitted to do so.

2. Foreigners entering the country shall submit their passports or other international travel documents, visas or other entry permits to the entry and exit border control authorities, perform the required procedures, and after inspection and approval before entering the country; foreigners leaving the country shall submit their passports or other international travel documents and other exit and entry documents to the entry and exit border control authorities, and after inspection and approval, before entering the country. Departure. Foreign travelers are required to fill in the alien entry card according to the regulations, collect biological information, and deposit the alien entry card at the border control authorities after going through the border control formalities, while foreigners coming to China with group visas are not required to fill in the alien entry card.